If you are not totally satisfied with your purchase and wish to make a return, please get in touch with me by email at Giovanna.incerti@gmail.com.
You might initiate a return process within 14 days upon receiving your item, which means you have 14 days to get in touch with me and send the item back.
Please note that the ceramic piece must be unused and undamaged to be elagible for a refund.
As the ceramic pieces are fragile, you need to pack them carefully and the responsibility of securely packing them for shipping and he cost of sending them back will be on you.
Upon receiving the returned item and being sure it meets the eligibility criteria, I will process a refund to your original payment method within 5 business days.
In the unlikely event that your ceramic piece arrives damaged or defective, please notify us immediately. I may request supporting evidence such as photographs to assess the issue and I will arrange a replacement or provide a refund..
Please note that custom products can not be returned.
